Business Process Outsourcing: The EU market for call centre services
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The EU market for call centre services is developing rapidly. Especially demand for industry-specific expertise and multi-channel services is growing fast. The openness towards connecting calls to foreign agents varies from country to country, but in general remains high. This survey provides describes how you, as DC call centre, can benefit from these developments! This market survey covers the EU market and the market in the Netherlands, France, Germany, the United Kingdom, Spain, Denmark and Sweden. It provides information on demand (market sizes and trends), supplier landscape, trade channels for market entry, price developments, market access requirements, business practices and sales promotion.
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Pages: 16 Size: 184 Kb Download time: 4 Sec (at 56k6)
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On market access requirements: marketaccess@cbi.eu
On CBI market information: marketinfo@cbi.eu
